Frequently Asked Questions

Q: What payments are eligible for eCashflow Services recovery?
A: Recurring payments such as memberships, utilities, echecks, business checks and consumer checks.

Q: How can eCashflow Services provide this service at no cost to you?
A: NSF ClearingHouse charges a small fee as determined by State laws to the returned payment authorizer after recovery.

Q: How can I keep track of what's happening?
A: eCashflow Services sends out reports to you when something changes, and offers secure up to date reporting online.

Q: My bank already re-deposits my returned payments, can I still use eCashflow Services?
A: Yes, eCashflow Services can re-submit your returned payments once, so you still get a total of three attempts.

Q: What if I have a question after I sign up?
A: eCashflow Services can be reached Monday - Friday at 800-772-4181 for customer service calls.

Q: How long does the process take?
A: From the time eCashflow Services receives your returned item(s) for processing the electronic recovery can take 7-21 days depending on your account settings.

Q: Once I sign up, what can I expect?
A: Once your sign up information is received, eCashflow Services will send you a welcome packet containing further instructions and stickers to place at your point of sale.